Cue Care Covid-19 Antiviral Medication Prescription Delivery – Cue Health (Staging)
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COVID-19 care now comes to you at no cost

COVID-19 care now comes to you at no cost

What people are saying about Cue Care™

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I was amazed at how easy, intuitive and quick the process was from testing, diagnosis to treatment and medication by answering simple but specific questions with a very knowledgeable health care professional, all in a matter of minutes.

ALVARO

What people are saying about Cue Care™

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Great tool for testing and receiving treatment at home.

Jamie

What people are saying about Cue Care™

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Experience was easy and the healthcare professional I spoke with was very helpful in getting me the careI needed and wanted.

AARON

Now get Cue Care at no cost

Get prescribed COVID-19 treatment delivered to your doorstep.

When you test positive using a Cue test, you'll get access to Cue Care at no additional charge.* Available to anyone 12 years old and up. Cost of medication is not included. Cue Care is also available with a positive test, including antigen and lab tests for as little as $79.

Get COVID-19 treatment in 5 easy steps with Cue Care
STEP ONE

Select “Get Treatment"

Once you have your positive Cue, antigen, or PCR test result, start by selecting “Get Treatment” from within the Cue Health App.

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STEP TWO

Choose your test source

Next, select your test source from the options listed. If you took a Cue test, your results will already be in the app. If you took an antigen or PCR test, you’ll be asked to submit a photo of your results and ID to continue.

When you test positive using a Cue test, you'll get access to Cue Care at no additional charge.* Cost of medication is not included.

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STEP THREE

Pick your pharmacy

Choose the pharmacy where you’d like your prescription filled and provide your delivery address.


STEP FOUR

Connect with a clinician

Join a video visit to discuss your symptoms, medical history, and treatment options with a clinician.* If medication is prescribed, it will be sent to the pharmacy.


STEP FIVE

Receive your medication

Your medication will be available for pick up at your selected pharmacy later that same-day. If you choose delivery, your prescription will be delivered to the address you provided.*

Available for children 12 years and up

Cue Care helps you care for your family with virtual consultations and fast delivery of prescribed treatments. With adult supervision, children 12-17 years old can access care while they rest comfortably at home.

Timing is everything when it comes to COVID-19 treatment

COVID-19 treatments, including antivirals like Paxlovid, are most effective when taken within the first few days of symptoms and can help reduce your risk of developing complications.*

From providing accurate test results in 20 minutes to delivering same-day treatment, Cue makes it easy to get the care you need, when you need it.

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Frequently Asked Questions

What is Cue Care™?

Cue Care is an easy, convenient way to get medically indicated prescribed medication through a Cue Care virtual consultation with a qualified health provider. Here are just a few of the reasons to use Cue Care:

Fast: Same-day* delivery in 50 states. (Note: delivery times vary and are based on market/availability

Convenient: Access Cue Care via your mobile device.

Accessible: Cue Care is available to anyone 18 years of age or older with a diagnosis for a condition that has an applicable Cue Care treatment. Cue Care offers certain treatments that may be available to minors 12 years of age or older with adult consent and supervision. Treatments are FDA approved.

Cost Effective: Combined, the virtual clinical consultation and same-day prescription delivery is less than $100.

Benefits the community: Helps people get the treatment they need in a timely manner from the comfort of home and in cases of easily transmitted infectious diseases, minimizes potential exposure to others in the case of infectious viruses.

*Depending on the time and day the order is received, availability of medication, and the market where you live, delivery may take up to 24 hours.

How does Cue Care work?

Cue Care is a seamless 5-step process that shouldn’t take more than 30 minutes (not including test time or delivery time) and your treatment, if prescribed, will be delivered the same day.

If you test positive for a condition with an available Cue Care treatment:
  1. From the Cue Health App, select the type of treatment you are seeking.
  2. Select a pharmacy for pick-up or enter a delivery address.
  3. Answer a few short questions about your health and prepare for your telehealth consultation.
  4. Join your telehealth consultation with your Cue Care clinician and get your treatment plan.
  5. Get your medication, if prescribed, delivered to your home within hours.*
You do not need to use a Cue test to access Cue Care. If you use a third-party test (e.g. a COVID-19 antigen test), you will be asked to upload a picture of your results next to your government-issued ID to access the service.

*Medication requires prescription and is subject to availability.

How much does Cue Care cost?

The cost for Cue Care services is $79 for Cue+™ Members and $99 for non-members.

Patients that opt-in to purchase Cue Care are charged a flat fee that covers costs associated with the telehealth visit, submission of the e-prescription, if provided, and the delivery of the medication. It does not include the cost of the medication, which may or may not be covered by your health insurance. Please contact your insurer for questions about coverage and reimbursement.

Is Cue Care covered by my insurance or HSA/FSA plan?

Many prescription medications are covered by insurance. While we are proactively working with health insurance companies to get coverage for Cue Care, patients will need to work directly with their insurer on all reimbursement questions.

The Cue Health App provides documentation for all Cue tests taken under a specific account and medications prescribed through a Cue Care clinician.

What about HSA or FSA accounts? All products in the Cue shop can be purchased with HSA/FSA accounts.

How do I request a detailed price breakdown for insurance purposes? You may request a detailed price breakdown after the completion of your telehealth service by emailing Cue Care Customer Service at cuecaresupport@cue.me.

I’m not a Cue+ Member. Can I still get treatment delivered to me at home? 

Yes! While you don’t have to be a Cue+™ Member to access Cue Care™ (which includes prescription and delivery), members will receive preferred pricing. Learn more about Cue+ Membership.

You don’t have to use a Cue test to access treatment either. Cue Care is available to those who use either a Cue test or a third-party test, e.g. a COVID-19 antigen test.

I tested positive using a non-Cue test. Can Cue Care still deliver my medication to me at home?

Yes! Cue Care is also available to those who test positive for COVID-19 with an antigen or lab test. You will need to upload an image of your test results and government-issued photo ID to begin the process.

Our goal is to provide Cue Care to anyone who tests positive for COVID-19 on any test, to improve health outcomes for the largest number of people possible.

How soon will my prescription get delivered after my virtual care visit in the Cue Health App?

If a telehealth clinician issues an e-prescription for you through Cue Care™, we then work to fill it and deliver it to you, which is usually within 24 hours.

If your telehealth clinician submits an e-prescription before 4pm local time Monday through Friday or by 12pm on Saturday or Sunday, you will receive your delivery on the same day. If the submission for the e-prescription delivery is placed after 4pm Monday through Friday or after 12pm on Saturday or Sunday, you should receive your delivery the next day. If it’s a holiday, your order will be delivered the next day.

Depending on the time and day the order was received, availability of medication, and the market where you live, it may take up to 24 hours.

How is my personal information shared with your various partners both inside and outside of Cue Care?

Cue Care complies with HIPAA’s strict technical, physical, and administrative security safeguards and standards.

We do not sell customers’ personal or health information to third parties.

We conduct thorough due diligence on the third parties we work with, and our relationships with them are protected through legally binding contracts which also address security and privacy.

Please see our Privacy Policy for more information on how we manage your test results and data.

What happens if the clinician decides not to prescribe medication? Will the Cue Care fee be refunded?

The Cue Care™ fee includes consultation with the clinician and e-prescription if appropriate. Before paying for the service, you will be prompted in the Cue Health App to answer a few short questions that are designed to better understand your eligibility for treatment.

If your answers suggest that you are not eligible for treatment, the Cue Health App will allow you the opportunity to cancel the request before the telehealth consultation with a clinician begins.

A summary of your Cue Care session will be made available through the Cue Health App to share with anyone you choose.

What is the benefit of a COVID-19 antiviral and who should take it?

According to the US Department of Health and Human Services (HHS), early treatment for eligible patients can help improve health outcomes, reduce stress on healthcare facilities, and even save lives.

If you test positive for COVID-19 and are more likely to get very sick, treatments, including antivirals, are available that can help improve your health outcomes and make hospitalization less likely. Treatment must be started within 5 days after you first develop symptoms to be effective.

The telehealth clinicians within Cue Care can provide more information and answer any specific questions you might have.

Are there certain groups of people who should NOT take antivirals? For example, pregnant people or those with immune disorders.

Before you’re connected with a telehealth clinician, you will be required to fill out a health questionnaire, capturing key information that will help inform the course of care recommended by your telehealth clinician.

The telehealth clinician will have this information at the time of your conversation. After your session with the telehealth clinician, we recommend you follow up with your own physician, to ensure continuity of care.

To review FDA’s guidance on this, please see the FDA’s information on authorized treatments for COVID-19.

Does the antiviral medication have any side effects?

That’s a question best handled by a clinician. Clinicians within Cue Care™ are able to answer the questions you might have about the medication and whether it’s right for you.

Review FDA’s information on authorized treatments for COVID-19.

What medications have negative interactions with COVID-19 antivirals?

There are medications that could potentially interact with a COVID-19 antiviral medication, such as Paxlovid. Users will be asked to discuss their medical history and the medications they are currently taking, so that the virtual care clinician can consider these factors when determining the right treatment.

Virtual care clinicians will use their clinical expertise and resources to determine if any medications could potentially interact with the COVID-19 antiviral.

Based on this information, a virtual care clinician may need to instruct a patient to adjust their medication dosage or hold their medication for a period of time.

However, there are some medications that cannot safely be adjusted by the virtual care clinician and in that case, the clinician may need to refer a patient back to their in-person provider.

Review FDA’s information on authorized treatments for COVID-19.

For informational purposes only. Cue Health is not affiliated with Paxlovid, molnupiravir and any other drugs mentioned.

What if I really want the antiviral but the telehealth clinician will not prescribe it for me?

This personal healthcare decision will be based on a consultation with a telehealth clinician.

What if I took an antiviral the last time I had COVID-19? Can I take it again?

We encourage you to speak with a clinician regarding your COVID-19 treatment. Clinicians within Cue Care™ are able to answer the questions you might have about antiviral medications and whether they are right for you.

Cue Care includes a virtual care visit with a qualified health provider who will help determine if treatment is right for you, as well as prescription treatment and delivery when appropriate. Must be 12 years or older to use Cue Care. This service does not address life-threatening conditions. In case of an emergency, please call 911.

Is Cue Care available for children? 

Cue Care is available to children 12 years of age and older, however not all Cue Care treatments may be appropriate or available for minors. Minor children (ages 12-17) must be accompanied by a parent or guardian with a Cue Health account who is authorized to consent on behalf of the child.
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*Disclaimers:

*Cue Care No Cost Offer - Must have a positive test result from a Cue COVID-19 test to be eligible. Available only through the Cue Health App. Cost of medication not included.

Cue CareTM includes a virtual care visit with a qualified healthcare provider who will help determine whether a prescription or treatment referral is right for you. This service does not address life-threatening conditions. In case of an emergency, please call 911. See the Cue Care Terms of Use at cuehealth.com/docs. Medication requires prescription and is subject to availability and patient eligibility. Cost includes virtual care session and medication delivery only. Cost of medication is not included. Exceptions to same-day delivery may apply. Cue Health Inc. is not affiliated with any pharmaceutical manufacturer.

Cue Care COVID-19 treatment services are available only to individuals 12 years or older who recently tested positive for COVID-19. For minor children (ages 12-17), a parent or guardian with a Cue Health account who is authorized to consent on behalf of the child must be present.

Same-day delivery for prescription orders received before 4pm Monday through Friday or 12pm Saturday through Sunday (local time zones). Orders placed after these times will be delivered the next day. Some exceptions may apply, depending on location and medication availability. Same-day delivery is not offered on the following holidays: Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day.

Treatment for COVID-19 may include antiviral medications, such as ‍Paxlovid and Lagevrio, available by prescription through Emergency Use Authorization (EUA) from the Food and Drug Administration (FDA). These medications are for adults and some children with mild-to-moderate symptoms of COVID-19 who are not in the hospital but who are at high risk of getting more serious symptoms. Antiviral medications are subject to availability and patient eligibility and must be started within 5 days of symptom onset. To learn more about each medication's EUA, visit the FDA's website and read the authorized Paxlovid and the Lagevrio fact sheets.

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